Refund&Return

Holiday promotion and sales

All sales are final. Since our promotions and sales are essentially limited, we do not provide refund, return, or exchange of orders made during promotions. The warranty continues to be maintained and the full support for product related inquiries is q13961360627@163.com Please contact us.



Return and refund



You can purchase items from this web site using any of the listed payment options.

We reserves the right to change payment procedures at any time without prior notice.

It does not accept the shipment without order number or shipment of more than 1 month from the date of shipment.

We are intended to provide you with the highest quality equipment, time delivery, and after 7 days support. Please pay attention to the following points.



After sales team q13961360627@163.com Contact us. If the device is malfunctioning due to user decomposition or repair, this will not be subject to warranty, but will provide continuous technical guidance.

If a device fails and cannot be used normally, please provide valid order numbers, photos, or video evidence by email. Our team will assist you. We cannot provide support and service if we cannot provide information according to requests from our team.

You must request a return within 7 days of receiving the product. No exception.

Returned products must be new and resale. They are checked upon receipt.

The delivery fee is not refundable. This includes delivery to your address and return to the repository. Shipping orders are subject to standard shipping.



10% refill applies. Refund will be done after the item is returned.



Customs customs and customs proceedings



In some cases, VAT (additional value tax), other taxes, customs fees, and / or tariff fees required by the destination. Additional charges for these taxes or customs fees are the responsibility of the recipient. Shop896 does not accept refunds or returns if the recipient does not pay customs fees or taxes.



If you need customs, delays may occur and may affect the initial delivery date. Shop896 are not liable for the package owned by the national customs.



Refund: refund request. The money is returned to your account within 7 to 15 days we agreed.